Articles by Tom Merriott

Recruiting and training customer-service professionals

Tom Merriott

August 16, 2018

No Comments

Take a long, hard look at how you want to be perceived by every customer that calls your company.

Add value to your service agreements

Evaluation can add value and reduce stress on your company

Tom Merriott

September 12, 2016

No Comments

We need to put some deep thought into our partner plans. You might call them something else, such as service agreements, comfort plans, gold members, etc. Whatever they are called, you should take a hard look at the program.

Tell Everyone Almost Everything

Lack of communication can create a bound-to-fail situation

Tom Merriott

December 8, 2015

No Comments

The current employee crisis in the service industries is forcing us to change the way we work.

Coaches Corner

Don't be the Grinch in Your Shop

Feeling grumpy? Don’t bring it to work with you this season

Tom Merriott

December 3, 2014

No Comments

It’s December and the holidays are in full swing.

Nexstar

Be the Owner You Need to Be

Hello? Please hold…

Tom Merriott

June 13, 2013

One Comment

What does your company really sound like?

Increase Word of Mouth for Your Business with Online Reviews

ON DEMAND: Most people will recognize that word of mouth is your best form of marketing. Whether they’re recommending your store to their close circle or sharing their feelings on an online review site, what they say can go a long way toward convincing potential customers to do business with you. So what can you to harness the voice of your customers and make sure it is reaching the right people at the right time?

Poll

New Employees

View Results

Poll Archive

Products

2019 National Repair & Remodeling Estimator

Current prices in dollars and cents for hard-to-find items needed on most insurance, repair, remodeling, and renovation jobs. All price items include labor, material, and equipment breakouts, plus special charts that tell you exactly how these costs are calculated.

Provides recommended crew sizes; average production rates; exact material, equipment, and labor costs; a total unit cost and a total price including overhead and profit. Separate listings for high- and low-volume builders, so prices shown are specific for any size business. Estimating tips specific to repair and remodeling work to make your bids complete, realistic, and profitable.

See More Products

Reeves Journal

2018 December

Check out Reeves Journal's December 2018 issue, featuring our annual plumbing power book, a guide for PHCP professionals to locate plumbing manufacturers, distributors, parts and equipment fast and easy.

View More Subscribe

Articles by Tom Merriott

Recruiting and training customer-service professionals

Add value to your service agreements

Tell Everyone Almost Everything

Don't be the Grinch in Your Shop

Be the Owner You Need to Be

Reeves Journal

2018 December

RJ 2.0 eBook

2018 September