Articles by Tom Merriott

Recruiting and training customer-service professionals

Tom Merriott

August 16, 2018

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Take a long, hard look at how you want to be perceived by every customer that calls your company.

Add value to your service agreements

Evaluation can add value and reduce stress on your company

Tom Merriott

September 12, 2016

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We need to put some deep thought into our partner plans. You might call them something else, such as service agreements, comfort plans, gold members, etc. Whatever they are called, you should take a hard look at the program.

Tell Everyone Almost Everything

Lack of communication can create a bound-to-fail situation

Tom Merriott

December 8, 2015

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The current employee crisis in the service industries is forcing us to change the way we work.

Coaches Corner

Don't be the Grinch in Your Shop

Feeling grumpy? Don’t bring it to work with you this season

Tom Merriott

December 3, 2014

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It’s December and the holidays are in full swing.

Nexstar

Be the Owner You Need to Be

Hello? Please hold…

Tom Merriott

June 13, 2013

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What does your company really sound like?

Increase Word of Mouth for Your Business with Online Reviews

ON DEMAND: Most people will recognize that word of mouth is your best form of marketing. Whether they’re recommending your store to their close circle or sharing their feelings on an online review site, what they say can go a long way toward convincing potential customers to do business with you. So what can you to harness the voice of your customers and make sure it is reaching the right people at the right time?

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Products

2019 National Repair & Remodeling Estimator

Current prices in dollars and cents for hard-to-find items needed on most insurance, repair, remodeling, and renovation jobs. All price items include labor, material, and equipment breakouts, plus special charts that tell you exactly how these costs are calculated.

Provides recommended crew sizes; average production rates; exact material, equipment, and labor costs; a total unit cost and a total price including overhead and profit. Separate listings for high- and low-volume builders, so prices shown are specific for any size business. Estimating tips specific to repair and remodeling work to make your bids complete, realistic, and profitable.

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Reeves Journal

2019 March

Check out RJ 2.0’s March 2019 issue, featuring our Western Contractor of the Year, as well as a look into new water-saving technology, hot water recirculation and more.

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Articles by Tom Merriott

Recruiting and training customer-service professionals

Add value to your service agreements

Tell Everyone Almost Everything

Don't be the Grinch in Your Shop

Be the Owner You Need to Be

Reeves Journal

2019 March

RJ 2.0 eBook

2019 February