When someone calls a plumber, they are usually doing so because they have an immediate need. Perhaps a pipe has burst or their running water is down to a trickle. Whatever the issue, the customer needs assistance fast.
Imagine requesting an expert plumber to come to your home, and they never call you back. The damage to the person’s home worsens, and so does the customer’s opinion of the plumbing contractor. Ultimately, the plumber loses this customer’s business and any future business from this customer. This is a common occurrence in the home services industry.