Scott Pearson is the Coaching Manager for Nexstar Network, and has been guiding companies in the PHCE industry for nearly 15 years. Pearson works directly with member companies and also leads Nexstar's dedicated coaching team. To learn more about Scott and the Nexstar Coaches, visit nexstarnetwork.com and click on Member Services to find our coach link. To learn how to become the owner you need to be, call 888.240.STAR or email us at email@example.com.
Happy New Year! We all know that 2012 was a good year for plumbing, HVAC and electrical service and replacements, and the demand for service remains strong into 2013. At times like this, it's tempting to bask in your achievements, as they were hard-earned and well-deserved. However, if you allow any slack in your operations you can easily lose the momentum of that success. Business owners who seek cutting-edge solutions to sharpen their operational processes and hold themselves and their employees accountable will continue to grow through 2013 and beyond.