We need to put some deep thought into our partner plans. You might call them something else, such as service agreements, comfort plans, gold members, etc. Whatever they are called, you should take a hard look at the program.
We’re in the midst of the time of year where things are extremely busy for many plumbing and HVAC companies and strategic companies and strategic planning is often something that falls to the wayside when we are booked to the gills and working overtime.
I've had conversations with many residential service business owners who have trained their managers in-house or sent them to training, and yet are unsatisfied with how those managers perform post-training.